The Influence of Generational Diversity and Leader-Member Exchange – DBA defense
Ms. Carla Hapsari successfully defended her DBA thesis titled: The Influence of Generational Diversity Management and Leader-Member Exchange on Innovative Work Behaviours Mediated by Employee Engagement - The Case of Telkom Indonesia at MSM on 2 July 2019.
Workplace diversity has driven organizations worldwide to consider providing a favourable environment to attract and retain high-potential talent. One source of diversity that has emerged and became a focus is generational differences. Three generations of employees commonly work together in a company—Baby Boomers (born before 1964), Generation X (1965–1979), and Generation Y (1980–1990s)—at various levels of the management. Recent studies suggest that generational disparity between employees has consequences for work engagement values, communication modes, and employees’ workplace behaviour.
The results of the quantitative study of Ms. Hapsari show that there were statistically significant differences of perspectives on leader-member exchange, generational diversity management, employee engagement, and innovative work behaviours across different generational backgrounds. Moreover, the analysis of the data showed the statistically significant positive relationship between variables, whereby innovative work behaviours can be improved by increasing the quality of leader member exchange and generational diversity management, which was mediated by positive employee engagement.
The qualitative study shows that Telkom leaders’ awareness of generational diversity is addressed by applying new ways to approach each generation member in their unit differently, based on their preferences. The generational diversity is also addressed by adapting or changing their leadership style to approach the preferences expressed by the members of their units and by adapting the way in which innovation is encourages within his/her unit, particularly towards Generation Y. The leaders are also aware of the need to unite the generationally diverse employees through using corporate culture, “the TELKOM way,” as a means to unite the diversity.
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