Mastering Digital Government


On Monday 1 April 2019, MSM kicked-off the 5-day executive eGovernment program followed by another 5-day executive program on Turn Big Data into Competitive Advantage. The two programs brought together a diverse group of participants, with different professional backgrounds coming from Indonesia, Iraq, Italy, Jordan, Kenya, Lebanon, Oman, Portugal, Saudi Arabia and Syria.

Exploiting the eGovernment potential
Joris Stadhouders, Assistant Professor of Management Information Systems at MSM and program manager of the mastering Digital Government program, started with providing an overview of the various factors related to the successes and failures in information technology projects in the public sector. After this orientation part, it was time to dive into the different strategic approaches for digital government. In addition, the participants explored the different viewpoints and interests of stakeholders, by using case examples that illustrate the complexity of managing information in an urban development context. The next part of the program focused on how digital service quality could be perceived by different parties, and how it can be researched based on academic studies on several digital government initiatives from the Middle East. We rounded off the first week by discussing the hybrid leadership roles executives and managers could play in e-Goverment related change.

Competitive advantage from smart usage of data
During the second week the participants worked together in interactive sessions to get a better understanding of big data analytics and the opportunities it can provide to organizations so to reach their goals and reach new goals. Vincent Feltkamp, Assistant Professor of Management Information Systems and Discipline Head Technology, ICT and E-Business at MSM, shared his experience on how to turn sample data into actionable insights by using the tools “Tableau”, “Orange3” and “Azure” and how to formulate, embed and implement big data strategies. The participants also enjoyed a work visit to Maastro in Maastricht (NL) a leading scientific institute where they learned how data analytics and artificial intelligence have been effectively adopted to improve research based cure and care. The program concluded with an integrated back home case analysis, in which participants applied the newly gained knowledge from the program, discussions and presentations.

The participants highly appreciated the combination of theory and practice, as well as the range of topics and variety of experts. “Participating in this executive course was such a great experience. They really know how to stimulate your curiosity
Azizah Hanum, News Anchor at CNN Indonesia

Do you want to join one of these programs in the future?

The executive eGovernment program and the Turn Big Data into Competitive Advantage program will run again in 2019. The exact date will follow soon. Are you interested in joining one of these programs? Then please send an e-mail to Manon Souren-Huppertz at

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