Course objectives
This programme provides you:
- A confident, leader-level grasp of AI - enough to ask the right questions and challenge the answers, without needing a technical background.
- The ability to connect AI to strategy, turning it from a set of tools into a source of competitive advantage.
- A practical, organisation-wide view of where AI creates value - across customer experience, operations, and enabling functions such as Finance, IT, and HR.
- The judgment to lead AI responsibly, balancing opportunity with bias, fairness, and governance risks.
- A concrete output you can use: your own AI strategy and roadmap, developed through the Capstone project.
By the end of the programme you will be able to:
- Cut through the hype - judge what AI can and can't do and evaluate its outputs critically.
- Lead decisions with AI, managing bias and governance with sound judgment.
- Apply AI across the customer journey, from acquisition to loyalty.
- Drive AI across operations and enabling functions (HR, IT, Finance, and more).
- Set an AI strategy, spot high-value opportunities, and embed Responsible AI.
- Build a staged roadmap to grow AI capability in your organisation.
My key takeaway of the programme is that AI is not just a technical tool—it’s a strategic enabler. Understanding how to align AI initiatives with business goals is essential for driving innovation and long-term value.
Niels Bungenstock (Germany) participant of the April 2025 programme
Programme structure
This 5 week online programme is self-paced, designed to give you a flexible learning experience through a variety of formats and activities. Each module opens at the start of its week, so you can work through the material at the times that suit you:
- Module 1: Artificial Intelligence (AI) Fundamentals
- Module 2: Leading with Judgment in an AI-Driven World
- Module 3: AI for Customer Experience
- Module 4: AI for Operations & Business Enabli
- Module 5: AI Strategy & Capabilities Development
- Week 6: Delivery Capstone Project: After completing the modules, you will submit your Capstone Project.
Teaching methods
The programme is designed around active, applied learning rather than passive content consumption. Each module follows a consistent pedagogical structure, providing clarity of progression and ensuring that every week advances from conceptual understanding to practical application and, ultimately, to a tangible deliverable relevant to your organisation. Each module progresses through five stages:
- Start here - Orientation and framing that establish the strategic rationale for the topic and situate it within a real business context.
- Learn the essentials - Concise visual lectures and core concepts focused on the knowledge most relevant to senior decision-makers, alongside a curated set of key readings. Each module also provides a practical toolkit - ready-to-use frameworks and instruments you can take directly into your organisation and apply immediately.
- Apply & validate - Knowledge checks, real-world case studies, and a critical examination of common pitfalls and ethical risks, ensuring a balanced understanding of both effective practice and failure modes.
- Learn from your peers - Structured discussions in which participants examine current business dilemmas alongside an international cohort of fellow leaders, fostering exchange of perspective and applied insight.
- Make it yours - A practical assignment that applies each module's concepts directly to your own organisational context, building progressively towards your final strategy. The learning experience is supported throughout by:
- A dedicated programme support team, available to assist with questions and challenges and to provide structured feedback on each assignment.
- A Capstone project that consolidates the programme into a single applied outcome: an AI strategy developed for your own organisation and ready for implementation. An overall score of at least 80% is required to obtain the certificate.
The capstone assignment in particular was an incredible experience, taking everything from the course and channeling it into a real-world use case for my own company was both challenging and deeply rewarding. It pushed me to think not just as a technologist, but as a strategist. I genuinely feel more equipped and confident to lead AI initiatives in my organization. This course did not just teach me about AI, it changed how I think about the future of business.
Tariq Amer Salim Al-Hakmani (Oman), participant of the March 2026 programme
Your profile
This programme is ideal for:
- Business leaders, executives, and managers who want to stay informed about AI advancements and trends.
- Those looking to leverage AI to drive innovation and efficiency in their organisations.
- Leaders seeking to develop strategic frameworks for AI implementation and enhance their leadership skills in managing AI-driven transformations.
Certificate
Each participant receives a certificate of participation.
This certificate is being awarded as evidence of participation in a post-graduate training at indicative level 6 of the EQF. The minimum study load is 14 hours and an attendance level of 80% is required. This certificate is being awarded in the form of a soft copy when the training is online or a hard copy during a face-to-face training. The certificate will mention your full name, training title, training date and comprising core topics.
Click here for more information about the MSM certification policy.
AI for Executive (Online)