MSMs International Program on Customs Management well received by Sri-Lankan Customs Department


From 23 until 27 September 2019 MSM welcomed 27 Senior Managers from the Customs Department of Sri Lanka for an tailor made program on International Program on Customs Management.

The one-week program was part of their study at the Postgraduate Institute of Management (PIM) in Sri Lanka. The objective of the program was to provide the participants with information on how the customs system works in the Netherlands and Europe.

The first day of the program contained a guest lecture by Mr. Jo Kremers, who gave the delegation an introduction to the Dutch Custom System and stressed the importance of internal and external Audits for the Dutch Tax and Customs Service.

Corporate visits was an important part of the program. On Tuesday the Dutch Training Centre in Rotterdam welcomed the delegation and showed them the scan facilities at the Governmental Joint Inspection Terminal (JIT). Also a tour around the national Practical Training Centre was part of the visit.

On Wednesday the participants went to Brussels to WCO where a presentation on the European Customs Strategy was given.  The last work visit was to the European Commission were participant got information about the Taxation and Customs in the EU.

The program was concluded with a lecture day by Ms. Famke Schaap who talked about the trends and developments in EU custom modernization, the impact of Industry 4.0, digitalization in customs and compliance versus facilitation.

The program was very well evaluated by the participants with a score of 4.7 out of 5.

Packed with new knowledge the delegation returned to their home country.

Are you interested in a custom-made program for your organization? MSM can develop a custom-made program to help you shape or transform your organization and to develop your people. Tailored to the specific training needs and objectives of your organization, the custom-made programs are the perfect tool to strengthen the leadership skills and expertise of your professionals. We can deliver custom-made programs in a wide variety of expertise areas. Visit for more information or contact us at

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