How quality management tools help improve trainings


How can we use quality management tools to improve our training? This is a challenge for many training establishments around the world. In Sudan, MSM is helping the Ministry of Labor and Administrative Reform, The Supreme Council for Vocational Training and Apprenticeship and other TVET institutes and training centers to improve the delivery of more effective training in very necessary skills such as agriculture, engineering, technical drawing, metalwork, carpentry, welding, electricity and many other practical areas, especially with a view to supporting entrepreneurs.

A three-day training course took place from 11th to 13th September 2021, with the MSM instructor live streaming from the Island of Tenerife to 30 trainees in a seminar room in Khartoum. Dr. Stephanie Jones, an Associate Professor of Organizational Behavior of MSM taught the course, and she described the course as: “Any trainer will tell you that teaching other trainers is the hardest thing. But this training in Sudan with very experienced and enthusiastic trainers was all about exchanging knowledge and sharing best practices. During the training, we were colleagues discussing the best approach to training challenges rather than a teacher and students.”

How to solve each training problem?
Dr. Jones explained: “The review of quality tools started with learning about Deming and his "Plan, Do, Check, Act" and Deming’s 14 Points for total quality management - this helped to set the scene. What are the drivers helping us to achieve quality and what are the barriers we are facing? There was no shortage of comments and ideas there.

How can we reduce non-value-adding activities? How can we analyze what our trainees really need? And why, despite our efforts, are they not adequately prepared for the workplace? We need to establish documented processes. We need feedback from practitioners. Back to "Plan, Do, Check, Act"! And asking "why?"

What if we were asked to make submissions for a quality award? What skills and talents do we have in our teams? How can we establish checklists and procedures to ensure quality? We need to show that we are improving quality and operating a sustainable operation.”

The three-day training ended in a state of excitement and personal commitments to work on developing specific training quality improvement projects.

About the TMT+
This training is part of Module 1: advanced Management skills of the TMT+: Strengthening the Capacity of MoLSD Staff and its Partners to Enhance relevancy, provision and Management of TVET Curricula and Programs for IDPs and Refugees, specifically aiming at improving strategic leadership, project management, quality management and ICT integration.

Modules 2, is foucsed on the socio-economic integration of refugees, Module 3 and 4 involve training of trainers and piloting the delivery of training to refugees and IDPs with the involvement of ICT driven solutions.

Project partners
The project is part of the Orange Knowledge Programme, funded by the Netherland’s Ministry of Foreign Affairs and managed by Nuffic. Click here for more information.

The Project’s local organization and facilitation has been carried out in cooperation with the Roadmap Programme - Sudan Urban Development Think Tank Organization. 

MSM's International Projects and Consultancies Department

This project is part of MSM’s International Project and Consultancies Department. The department is an is an expert centre on local economic development in emerging and developing markets.‚Äč We capacitate managers and professionals from government, private sector, NGOs, and post-secondary education in Africa, Asia, Middle East, and Latin America. We offer consultancy and customized training programs, and we manage complex projects in key sectors, e.g. water, agriculture and health. For more information click here.

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